The area of customer service is where NBFCs are focusing and implementing strategies to beat their competition. In this regard, Bajaj Finserv has excelled well with the introduction of its Experia Portal. This user-friendly online platform brought a one-stop-shop feature in customer service.
With the help of this portal, individuals can apply for credit, make an investment, and manage their accounts without any hassle. Along with these facilities, the Experia Portal also has the Bajaj Finance toll-free number, which allows customers to get in touch with the company representatives and resolve their grievances or fulfil any queries.
How to connect through Bajaj Finance helpline number?
Here is an outline on how to reach the Bajaj Finance helpline number –
The customer care number for Bajaj Finserv is 086980 10101. Individuals can call from their registered contact numbers to get their queries sorted immediately. However, if anyone calls from an unregistered number, he/she needs to provide the 7-digit customer ID and EMI Card details for the call to proceed.
The IVR facility on offer is available in 10 languages, which include English, Bengali, Hindi, Punjabi, Tamil, Telegu, Kannada, Malayalam, Gujrati, etc.
This toll-free number is easily available; current and prospective customers can always get in touch to resolve any queries that they have.
Apart from the Bajaj Finance number, customers can connect with the NBFC through other channels as well for their queries and problems. Here are some examples –
1. Via SMS
Customers can also get their queries resolved through SMS. They can type ‘help’ and send it to +91 92275 64444 from their registered contact number and receive immediate assistance.
Individuals can type the below-mentioned keywords to get different information –
- APP – To get the download link for Bajaj Finserv Experia App
- UPDEMAIL ’new email address’ – To update the email address
- CUSTID – To know the customer ID
- LAN – To get loan account number
- VAN – To know the Flexi Virtual Account Number (it is not applicable for flexi customers with salaried employment)
- Experia – To access the username and password for app login
- PIN – To get the 4-digit EMI Card PIN
- Branch ‘pin code’ – To know the nearest branch
- NOC – To obtain ‘No Objection Certificate’
2. Via virtual assistance/chatbot
The virtual assistance ‘Blu’ available on the official website of Bajaj Finserv answers different questions that a customer has. It offers a prompt and interactive mode of communication, and individuals can learn about different offers and services offered by the NBFC.
3. Online customer portal
The Bajaj Experia portal offers all the information at the single click of a mouse. Following a successful login, customers can use it to get the Bajaj Finance helpline number or register any issues directly.
They can do a lot more through this portal apart from just getting queries answered and lodging complaints. It helps individuals to check their pre-approved offers, get a detailed overview of their loan account, manage EMI Network Card, make payments, apply and pay for loans, etc.
The hassle-free experience of the Experia portal is now available at the touch of a finger with the Bajaj Finserv Experia Mobile App. It extends all the facilities that this web portal offers but in a more concise and user-friendly manner. Individuals can download this app by sending an SMS, as mentioned above.
Afterward, they can easily perform a login through username and password sent to their contact numbers.
Bajaj Finance toll-free number offers a great avenue for its present and potential customers to avail useful information. With assistance available round the clock, it can aid individuals to learn about a loan offer or manage any crisis that they are facing while accessing various services.